How long is delivery to the UK?

​All items are currently made to order. Bespoke, made to order or custom-made orders to your own specification will take longer. After we have agreed your final design, we would require approximately 16 weeks to hand make and deliver your product to you.​​

​

How long is delivery overseas?

Overseas delivery may take longer. We happily accommodate overseas orders, but we kindly ask for you to contact us to place your order directly with us so that we can quote you on shipping to your destination.​

​​

​

What if I'm not home when you deliver my item or what if I have provided the wrong address?

If you have provided the wrong address, please contact us before your item is dispatched to inform us so that we can ensure that this is changed accordingly. Please note that if a delivery attempt has already been made you will have to pay for a second delivery to be made to the correct address.

Before delivering an item, we contact all customers to arrange the best time to deliver that we can ensure that you are home. If you are not home at the agreed time, please note that you will have to pay for redelivery.

​​

What if there is a fault with my product?

We kindly ask that you check your item and arrange to return before assembling. We are happy to rectify any faults that may be present; however, we do thoroughly inspect every single item and photograph items before sending them out for delivery to prevent our customers receiving faulty or damaged goods. If any faults are present and you would like these parts replacing, we would work as quickly as possible to replace any damaged parts.

​

Can I cancel my Bespoke order?

You are more than welcome to contact our team to inform us that you may wish to cancel your order, however any custom made or bespoke products like Cots, cribs, bedding, personalised gifts, furniture, furnishings are non-returnable, non-refundable and cannot be exchanged.

​​

Do I have to pay in full for bespoke items?

We are more than happy to take a 50% deposit when placing your order. We will then contact you up to 10 days before delivery to arrange remaining payment before delivery is made.

​

How do we monitor safety of our products?

As well as having our products tested, every single item of ours has vigorous quality checks carried out by our team members before it is sent out to the end user. During this process items are assembled to ensure all parts function as they should, there are no loose parts and that all parts are included to be able to assemble this product safely before use. The following standards our products are assessed against are as follows:

• EN 71-3 on all materials as required as part of EN 71-6 for children’s furniture.

• Reach Annex XVII for Restricted Substances

• Schedule 4 Part 1 & Schedule 5 part 1 (Cigarette and Match test) : UK Fire & Safety Regulations for Domestic furniture

• Schedule 1 Part 1: UK Fire & Safety Regulations for Domestic Furniture

​

​

Does my gift card have an expiration date?

Yes, our gift cards do expire but you have two years to use your card, they are Non-refundable and can only be used to purchase products from our store.​​​​​​​​​​