By Purchasing any of our furniture, you acknowledge that you have considered and read our terms and conditions. You also acknowledge that you have agreed to the following. We encourage all buyers to read carefully before purchasing.

Assembly and Installation of your furniture

Please use our assembly instructions to ensure the furniture is assembled correctly. Please ensure this is thoroughly checked before use to ensure safety of your Baby. Please contact us immediately with any concerns. Improper assembly can have an impact on the safety or function of this product. Always contact our customer service team if you are unsure of assembly process or functionality of item.

Product Overview

Colour and finish may vary slightly to images on our website due to the nature of materials used. Lighting used for photographs may also have an impact on slight colour differences. These can vary from product to product. Please refer to our wood disclaimer for more information. We aim to provide accurate information regarding all our products, we do not warrant or guarantee the accuracy, completeness or reliability of any product specifications, descriptions or any other related information.

Care of your furniture

Please ensure that you care for your baby furniture by cleaning your furniture according to the instructions supplied. Only use appropriate cleaning agents as some may damage the natural materials used to produce our furniture. If any parts are found to be damaged, lose or worn, please stop using immediately and refer to our customer service to seek advice.

 

Liability

Please note that it is customers responsibility to ensure the safety of their baby/child whilst using this furniture. Please refer to the following links on advice to make sleep time safe for your baby.

https://www.lullabytrust.org.uk/safer-sleep-advice/

https://www.nhs.uk/conditions/baby/caring-for-a-newborn/reduce-the-risk-of-sudden-infant-death-syndrome/

We shall not be held responsible for any damages that arise from the misuse of our furniture.

 

Safety & precautions

Our furniture complies with UK regulations and industry safety standards. All items will still need to be used correctly, and safety guidelines must be followed carefully. Keep sharp objects, hazardous items and small parts away from furniture to prevent accidents or injuries. Please also ensure that items are assembled accordingly to the instructions provided. Please also refer to the following links for advice on how to ensure the safety of your baby when sleeping.

https://www.lullabytrust.org.uk/safer-sleep-advice/

https://www.nhs.uk/conditions/baby/caring-for-a-newborn/reduce-the-risk-of-sudden-infant-death-syndrome/

 Furniture Warranty

All of our furniture comes with a 12 month guarantee which includes the following:

• Manufacturing Defects: We guarantee our bespoke furniture against defects in materials and workmanship for a period of 1 year from the date of delivery. This includes issues such as faulty joints, structural problems, or defects in the materials used.

• Quality Assurance: Our bespoke and custom-made furniture is handcrafted with meticulous attention to detail and quality. We ensure that each item meets our high standards before it leaves us.

• Custom Made and Bespoke item: If the final product does not match the agreed-upon design or specifications, we will work with you to resolve the issue.

• Functional Components: Mechanical or moving parts, such as drawer mechanisms or hinges, are covered under warranty against malfunction or failure under normal use.

• Finishing and Coating: Our furniture finishes are applied with care to ensure durability and longevity. We guarantee that the finish will not peel, crack, or bubble under normal use and maintenance.

Exclusions as follows:

Natural Variations: Due to the nature of natural materials, variations in grain, colour, and texture are to be expected and are not considered defects.

Wear and Tear: Damage resulting from normal wear and tear, misuse, or improper maintenance is not covered under warranty.

External Factors: Damage caused by external factors such as accidents, negligence, or exposure to extreme conditions (e.g., humidity, temperature) is not covered.

 

Please be aware:

The characteristics of the Wood used to build a particular product may vary slightly from the wood used in any samples or product photography due to the inherent characteristics of the material. Wood is a natural material. There will be variations, including knots, texture and grain variations. We cannot control or guarantee the exact look of any board or product.

As wood is a natural product, even though we take great care in preventing wood warp by finishing our products correctly when we kiln dry the timber and paint, it can be prone to bowing, kinking, twisting, cupping or crooking
In turn, no representation, warranty and/or guarantee is made with respect to the precise colour, lustre or appearance of finishes of any product.

All of our products are completely handcrafted, and we make no representation or guarantee that any product will appear exactly as any another.

​Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us.

Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.

We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or window will go a long way to ensuring the longevity of the product.